15 Days Return/Replacement
a. In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
b. Upon receiving your complaint, Gumaho E-commerce shall verify the authenticity and the nature of the complaint. If Gumaho E-commerce is convinced that the complaint is genuine, Gumaho E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Gumaho E- commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Gumaho E- commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Gumaho E-commerce shall not in any manner be held liable for the same.
This item is eligible for free return/replacement, within 15 days from delivery, in an unlikely even of item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Gumaho Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
(Note: Items like lingerie/socks/inner wear are non-returable due to hygiene issues.)
