Our FREE Delivery time from China takes 15-20 days. Your shipping address and pin code will be verified with the database of Gumaho E-commerce for delivery serviceability before you proceed to pay for your purchase.
In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partner/Merchant’s delivery list. In case you book multiple orders for the products and services in one transaction, Gumaho E-commerce would endeavour to ship all products together.
However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and Gumaho E-Commerce shall be not be held responsible in case the address shared was incorrect.
Any Cashback (subject to terms and conditions therein) for sale of physical goods on Gumaho Platform is being extended for using “Gumaho Payments” on marketplace run and operated by Gumaho E-Commerce. Cashback can be used to pay for anything on Merchants accepting “Gumaho payments” platform.
Disclaimer: Gumaho cash used in Gumaho Wallet is a semi closed payment instrument and may be used for the purchase of third party products or may be transferred to the person’s bank account.
Cancellation / Return / Exchange Policy
5 Days Return/Replacement
a. In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
b. Upon receiving your complaint, Gumaho E-commerce shall verify the authenticity and the nature of the complaint. If Gumaho E-commerce is convinced that the complaint is genuine, Gumaho E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Gumaho E- commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Gumaho E- commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Gumaho E-commerce shall not in any manner be held liable for the same.
This item is eligible for free return/replacement, within 15 days from delivery, in an unlikely even of item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Gumaho Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
(Note: Items like lingerie/socks/inner wear are non-returable due to hygiene issues.)